Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Contact information: Name, email address, phone number, and mailing address provided when placing an order or contacting us.
• Payment information: Payment card details are processed securely by Shopify Payments and our payment processors. Taranaki Naturals does not store full payment card numbers.
• Order information: Products purchased, order history, and transaction details.
• Browsing data: IP address, browser type, pages visited, time on site, and referring URLs, collected automatically through cookies and similar technologies.
• Communications: Any messages you send to us via email or contact forms.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping updates, and customer service communications
• Respond to inquiries and provide customer support
• Send marketing communications (you may opt out at any time)
• Improve our website, products, and customer experience
• Comply with applicable laws and regulations
• Prevent fraud and protect the security of our platform

3. Third-Party Services

We use the following third-party services that may receive your data:

• Shopify: Our ecommerce platform processes orders and stores customer data. Shopify's privacy policy governs their data practices.
• Payment processors: We use Shopify Payments and may use other processors (e.g., PayPal, Shop Pay). These services have their own privacy policies.
• Shipping carriers: Your name and address are shared with carriers (e.g., USPS, UPS, FedEx) to fulfill your order.
• Analytics providers: We may use services such as Google Analytics to understand site usage. These may collect browsing data.
• Meta Pixel / advertising platforms: We may use Meta Pixel and similar tools to measure ad performance and show relevant advertising. You can opt out via your ad preferences on those platforms.
• Email marketing: We may use a third-party email service provider to send marketing communications.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve your experience, remember your cart, and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality. We also use similar technologies such as pixels and web beacons for advertising and analytics purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven years for accounting and legal purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.
• Do Not Sell (CCPA): California residents have the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA.
• GDPR rights: Residents of the European Economic Area may have additional rights under the GDPR, including data portability and the right to object to processing.

To exercise any of these rights, contact us at support@taranakinaturals.com.

7. Children's Privacy

Our products and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact

For privacy-related requests or questions, contact us at:
Taranaki Naturals
426 Main St. #166, Spotswood, NJ 08884
support@taranakinaturals.com
(855) 827-2625